Troubleshooting

This page lists some of the common challenges our players have encountered and information about the underlying issues. In most cases, solutions that we have found to work are provided. If your issue is not listed or if the provided remedies don’t seem to help, please email: support@playdekgames.com

Please let us know:

  • The game you are having issues with
  • The version number or the last time you updated the game
  • Your device type
  • The OS version you are running
  • The model number of your device

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Requirements

  • A Playdek Account s required to play online
  • A Game Center Account is required to view achievements
  • Some games require an iCloud account to store player data and custom content

New Playdek Online Account Notice

Our games are getting updated with Playdek's new online account system. Soon it will be required for online play. This new system will allow us to better integrate all of our players across our various products. Creating a Playdek Online account will preserve your existing user stats and games in progress, and the same account can be used across all Playdek titles that support online play. If you have previously created a Playdek Online account, you may use your current login information to access online game play.

For new accounts, please note the following

  • In order to create an account, a valid email address is required. A link to verify and activate your new account will be sent to the email address attached to the account.
  • After verifying a valid email address, you will need to accept the Terms of Service by tapping the check box next to "I Agree".
  • Once the account is activated, the verified email address and the password that you set for the account are all that is required to login to any of our supported Playdek Online titles.
  • Checking "Remember Password" will allow for automatic login when launching the app.
  • You may change your password by using the "Forgot Login" button. Doing so will require you to verify your email address by following the link in the "Change Password" confirmation email.

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In App Purchase Issues

If you are unable to make purchases from within our In-App Store you should check your Settings Menu. Apple allows you to prohibit purchases from within an application and you might need to enable this feature at the device iOS level.

  • Tap the Settings application
  • Tap the “General” tile to reveal more options
  • Tap the “Restrictions” tile
  • Under “Allowed Content” make sure that In-App Purchases is slid to “On”

If that doesn't work, you can try another fix we've seen be effective: log out of your Apple account from within Settings. Then launch the game and go to the In-App Store menu. Tap “Purchase” for the expansion content you wish to buy. You'll be prompted to log in with your Apple account and then you can buy the expansion content.

Some players have reported issues as they were not aware that you will be able to re-enable previously purchased expansion content if you have “lost” it. Some players have deleted a game and then later decided to re-install it, and they believed that they had lost their expansion content. If you have already purchased the content, you can tap “Restore Purchases” in the In-App Store menu and your expansion content will be re-installed. You will not be charged a second time.

Games with In-App Purchases

  • Ascension: Chronicle of the Godslayer
    • Ascension: Return of the Fallen – new cards and playable as a stand-alone game
    • Ascension: Storm of Souls – new cards and playable as a stand-alone game
    • Promo Pack 1 – pack of special promotional cards provided at conventions and tournaments
  • Nightfall
    • Nightfall: Martial Law – new cards and playable as a stand-alone game
  • Summoner Wars
    • New Summoner Factions
    • Reinforcements for all available Summoner Factions
    • Mercenary Pack 1 – special mercenary units that can be combined with any Summoner Faction
    • Everything Bundle 1 – all Summoner Factions, Reinforcements and the Mercenary 1 pack
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